Aurostep Flooring – Frequently Asked Questions
1. Q: Are you a trading company or a manufacturer?
A: Aurostep is a professional manufacturer with its own production facility. We warmly welcome you to visit our factory anytime.
2. Q: What types of flooring do you produce?
A: Aurostep specializes in laminate flooring, SPC (Stone Plastic Composite), vinyl tiles (LVT / LVP), and engineered wood flooring, all designed for high durability and abrasion resistance.
3. Q: How do you ensure product quality?
A: We implement a three-step quality control process to maintain exceptional standards:
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Incoming material inspection
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Mid-production inspection
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Final inspection before shipment
Every step is carefully supervised by our dedicated QC team.
4. Q: Can you produce custom designs or colors?
A: Absolutely. As a professional OEM & ODM flooring manufacturer, Aurostep can customize colors, patterns, and designs based on your requirements or real samples.
5. Q: What is the product lifespan?
A: Aurostep flooring offers long-lasting performance — with a lifetime warranty for residential use and 10 years for commercial applications.
6. Q: Is vinyl flooring waterproof?
A: Yes. Vinyl flooring is fully water-resistant, thanks to its durable multi-layer construction, making it perfect for moisture-prone areas like kitchens and bathrooms.
7. Q: Do I need underlayment for SPC flooring?
A: While SPC flooring is naturally waterproof, adding padding improves sound insulation, comfort, and provides a more luxurious feel.
Aurostep offers three underlayment options: EVA, IXPE, and HDEVA.
8. Q: What are the advantages of SPC flooring from Aurostep?
A:
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Rigorous quality control from raw materials to final products
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Professional QC and sales teams with extensive experience
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Continuous innovation to meet evolving market demands